AH INTERIORS

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Terms of Service

Effective Date: 20 October 2026

These Terms of Service (referred to as “Terms”) set out the legally binding agreement between you, the user and customer of our platform, and AH INTERIORS LIMITED, the registered operator of our official e-commerce website accessible at www.ahinteriorsltd.com. By accessing, browsing, creating an account, placing an order, or engaging with any features, content, or services hosted on our website, you confirm that you are 18 years of age or older (or hold the legal capacity to enter into a binding contract under the laws of your country of residence), and that you have read, understood, and agree to be fully bound by every provision outlined in these Terms.

As a home decor brand rooted in our core ethos that little pieces make home cozy, we built this platform to bring carefully curated, unique cute small decor items, gentle-style durable home accents, and new cozy decor pieces to shoppers across Ireland and the wider European Economic Area, with a focus on personal-feeling products that add small, meaningful warmth to every corner of your home. All operations on www.ahinteriorsltd.com are designed to uphold fair, transparent shopping experiences, in full compliance with Irish consumer protection laws, EU Digital Services Act, and all applicable local and regional regulatory requirements.

Our full official contact details for all inquiries, notices, and communications related to these Terms or any of our services are as follows:

  • Registered Company Name: AH INTERIORS LIMITED
  • Official Website: www.ahinteriorsltd.com
  • Primary Contact Email: [email protected]
  • Registered Physical Address: Allied Home Interiors, McKee Avenue, Finglas, Dublin 11, Ireland
  • Customer Support Hotline: +353 1 834 1182

Our dedicated support team is available from 9am to 6pm Irish Standard Time, Monday to Friday (excluding official Irish national public holidays), and will respond to all legitimate user communications within 2 working days of receipt. If you do not agree to any provision laid out in these Terms, you must not access or use our website, or make any purchases of our home decor products via our platform.

1. Scope of Services

AH INTERIORS LIMITED operates www.ahinteriorsltd.com as a direct-to-consumer e-commerce platform, where we showcase and sell our handpicked collection of small home decor goods sourced by our team of interior curators. The services we provide to registered and guest users on our website include but are not limited to:

  • Browse our full catalog of new cozy decor pieces, limited edition accent items, and seasonally updated product collections, with detailed product descriptions, high resolution imagery, and styling guidance to help you select pieces that match your home’s aesthetic.
  • Create a personal user account to save preferred shipping addresses, build custom decor wishlists, track your order history, and access exclusive member-only discounts and early access to new decor launch events.
  • Complete secure checkout processes, pay for your selected items via our PCI DSS-compliant payment gateways, and arrange delivery of your purchased goods to eligible delivery locations across Ireland and the European Economic Area.
  • Access post-purchase customer support, including order tracking assistance, return and exchange guidance, and after-sales consultation for all AH INTERIORS LIMITED branded products.
  • Participate in user-generated content features, including product review submission, community styling post sharing, and feedback submission features that we may roll out periodically on our platform.

We continuously update and optimize our services to improve your shopping experience, and we reserve the right to modify, suspend, or discontinue any portion of our website features or product catalog at any time, for any reason, without prior individual notice to users, as long as such changes do not impact the validity of outstanding confirmed orders that we have already accepted from you. We do not guarantee uninterrupted or error-free access to www.ahinteriorsltd.com at all times, and periodic scheduled system maintenance, security updates, or unplanned technical incidents may lead to temporary partial or full downtime of the website. We will make reasonable efforts to notify users of any extended scheduled maintenance via a prominent notice posted on our website homepage at least 24 hours in advance, whenever possible.

2. User Account Registration and Responsibilities

While customers are permitted to browse our product catalog and place guest checkout orders without creating a registered user account, certain features on our website (including wishlist saving, exclusive member offer access, and one-click checkout) are only available to users who complete a formal account registration process. When you create an account on our platform, you agree to the following binding terms:

  1. All information you submit during the account registration process, including your full legal name, valid email address, physical delivery address, and contact phone number, must be accurate, complete, and up to date at all times. You are required to promptly update your account profile details if any of your personal information changes, to ensure we can successfully communicate order updates and deliver your purchased items to the correct location.
  2. You are solely responsible for maintaining the full confidentiality of your account login credentials, including your account password. You will be fully liable for all activities, orders, and actions that take place under your registered user account, whether those actions are authorized by you or not. You must notify AH INTERIORS LIMITED immediately via our contact email [email protected] if you discover any unauthorized access to your account, or any security breach related to your account login details that you did not initiate. We will never ask you to share your plaintext account password via email, phone call, or text message, and you are advised to never disclose this information to any third party.
  3. You agree not to create fake, misleading, or fraudulent user accounts on our website, or create accounts on behalf of another individual or entity without their explicit written permission. We reserve the right to suspend or permanently terminate any user account at our sole discretion if we detect account activity that violates these Terms, infringes on the legal rights of other users, or violates applicable local, national, or EU level laws and regulations.
  4. You must not use your user account or access our website to conduct any activities that could harm the platform, other users, or our operations, including but not limited to transmitting malware, running automated scraping bots to harvest product data without our prior written permission, or disrupting the normal operation of www.ahinteriorsltd.com.

3. Order Acceptance, Pricing and Payment Terms

When you place an order for our home decor products on our website, the following terms apply to the formation of the legally binding sales contract between you and AH INTERIORS LIMITED:

  • After you submit an order and complete the payment process, you will receive an automated order confirmation email generated by our system, which acknowledges receipt of your order request. This automated confirmation email does not constitute formal acceptance of your order by AH INTERIORS LIMITED. Our team will conduct a formal order validation process within 24 working hours, to confirm that the items you ordered are in stock, that no pricing or product description errors appear on the product page for your selected items, and that your delivery address falls within our eligible shipping zone. The formal acceptance of your order is completed and the sales contract comes into force only when we dispatch your ordered items from our Dublin warehouse and send you the official shipping dispatch notification email.
  • All product prices displayed on www.ahinteriorsltd.com are quoted in Euro, and include all applicable Irish Value Added Tax (VAT) for orders delivered within the Republic of Ireland, as well as all relevant import VAT and customs duties for orders delivered to other eligible EEA member states, to eliminate any unexpected hidden charges for our customers. We make every reasonable effort to ensure all product pricing information displayed on our website is 100% accurate, but in rare cases, technical system errors, human oversight, or typographical mistakes may lead to incorrect pricing being displayed on a product page. If the actual correct price of an item in your confirmed order is significantly higher than the price listed on our website at the time you submitted your order, we will contact you via email within 2 working days to notify you of the pricing error, and give you the option to cancel your order for a full immediate refund of the amount you paid, or proceed with the order at the correct adjusted price. We have no obligation to fulfill orders placed under clearly identified pricing error conditions.
  • All payments for your orders must be processed via the approved, secure payment methods listed on our website checkout page, which include major credit cards, debit cards, and trusted third-party digital wallet payment providers. We do not store full plaintext credit or debit card details on our own servers, and all payment processing activities are handled by payment service providers that hold full PCI DSS (Payment Card Industry Data Security Standard) compliance certification to protect your financial data. You confirm that you are the legal authorized holder of the payment method you use to complete your order checkout, and that you have all necessary legal authority to make the payment for your purchase.
  • AH INTERIORS LIMITED reserves the right to refuse or cancel any order at our sole discretion, without liability to you or any third party, if we reasonably suspect the order is fraudulent, if the purchaser is a user that we have previously banned from our platform for violating these Terms, or if we are unable to fulfill the order due to unexpected stock shortages beyond our reasonable control. If we cancel a pre-paid order for any of the permitted reasons outlined above, we will process a full refund of all amounts you paid to your original payment method within 7 working days.

4. Intellectual Property Rights

All content hosted and published on www.ahinteriorsltd.com is the exclusive intellectual property of AH INTERIORS LIMITED, and is protected by Irish, EU, and international copyright, trademark, and other intellectual property laws. This content includes but is not limited to all product photography, brand slogans (including “Tiny decor joys”, “Small decor, big home warmth”, “Little pieces make home cozy”), website design layouts, product descriptions, original interior styling content, our registered brand logo “AH INTERIORS LIMITED”, all graphic designs, text content, video clips, and software code that powers the operation of our website.

You are granted a limited, non-exclusive, non-transferable, revocable personal license to access, browse, and display the content on our website solely for your personal, non-commercial use, for the purpose of shopping and researching our home decor products. You are strictly prohibited from doing any of the following actions without obtaining our prior explicit written consent:

  • Reproduce, copy, modify, distribute, publicly display, or commercially exploit any of our website intellectual property content for resale, third-party commercial use, or for the operation of a competing e-commerce platform.
  • Scrape, crawl, or harvest large volumes of product data, pricing information, or user data from our website using automated scripts, bots, or web crawlers for any non-personal use.
  • Use our registered brand name, trademarks, or original brand slogans for any unauthorized commercial purpose, including creating fake social media accounts, counterfeit product listings, or fraudulent websites that falsely claim to be affiliated with AH INTERIORS LIMITED.

If you choose to submit original user-generated content to our platform, including product reviews, home styling photos, or decor feedback posts, you grant AH INTERIORS LIMITED a perpetual, royalty-free, worldwide, non-exclusive license to use, reproduce, modify, and display that content for brand marketing, website promotional, and product curation purposes. You confirm that any user-generated content you submit to us does not infringe on the copyright, privacy rights, or other legal rights of any third party.

5. Prohibited User Activities

When accessing and using our website www.ahinteriorsltd.com, you explicitly agree that you will NOT:

  • Use the platform for any illegal, unlawful purpose, or to conduct any activity that violates applicable local, national, or EU laws, regulations, or public order requirements.
  • Harass, abuse, threaten, or harm other registered users of our website, or engage in any behavior that disrupts the safety and positive community environment we strive to build for home decor lovers on our platform.
  • Upload, transmit, or distribute any malware, viruses, malicious code, or harmful software that is designed to damage, disrupt, or compromise the functionality of our website, our server infrastructure, or the digital devices of other users.
  • Impersonate any natural person, legal entity, AH INTERIORS LIMITED staff member, or government official, or falsify your identity or affiliation with any individual or organization for the purpose of obtaining unauthorized benefits on our platform.
  • Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code or underlying technical structure of our website software, except to the extent that such actions are explicitly permitted by applicable Irish and EU laws that cannot be waived by these Terms.
  • Make false, fraudulent, or malicious claims against AH INTERIORS LIMITED, our products, or our services that could harm our brand reputation, our business operations, or the public perception of our curated home decor collections.

Any violation of the prohibited activity clauses listed above will constitute a material breach of these Terms. We reserve the right to immediately suspend or permanently terminate your access to our website, cancel all your outstanding pending orders, and restrict your ability to make future purchases on our platform, without issuing any refund or compensation to you for any lost benefits related to restricted account access. We also reserve the right to report any suspected illegal activities to the relevant law enforcement or regulatory authorities if required.

6. Return, Exchange and Refund Rules

All return, exchange, and refund processes for orders placed on www.ahinteriorsltd.com are governed by our standalone published Refund and Returns Policy, which is fully incorporated into these Terms by reference. We explicitly restate here that AH INTERIORS LIMITED does not process any standalone refund-only requests that do not involve the physical return of the purchased eligible home decor items, as is clearly outlined in our Refund and Returns Policy. No full or partial refunds will be issued to your original payment method prior to our warehouse team receiving, inspecting, and confirming the returned item meets all published return eligibility criteria. After your returned item passes inspection, customers may choose either to exchange their item for another decor product of equal or higher value, or receive 100% of their original purchase value as non-expiring store credit in their user account.

For all customers located in the European Economic Area, you retain the 14-day EU consumer cancellation right for distance sales contracts, which allows you to withdraw from your order purchase within 14 calendar days from the date you receive your ordered items, without providing any specific reason. This cancellation right is not applicable to custom made, personalized decor items that are manufactured to your unique specifications, as permitted under EU consumer protection rules. If you exercise this 14-day cancellation right, you are still required to return the physical purchased items to our Dublin warehouse in unused resellable condition, in line with our return process protocols.

7. Shipping and Delivery

All shipping, delivery timeline, shipping fee, and delivery related terms for orders placed on our website are fully governed by our published Shipping Policy, which is also incorporated into these Terms as a binding part of our user agreement. AH INTERIORS LIMITED is responsible for your order from the moment it leaves our Dublin warehouse, until the parcel is successfully delivered and signed for at your designated delivery address. We provide full order tracking information for every dispatched parcel, and our support team will assist you to resolve all issues related to delayed shipments, lost parcels, or transit-damaged items in line with the terms outlined in our Shipping Policy.

8. Limitation of Liability

To the fullest extent permitted by applicable Irish and EU law, AH INTERIORS LIMITED, our directors, employees, partners, and authorized agents will not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our website, your purchase of our decor products, or any violation of these Terms, including but not limited to lost profits, lost business revenue, or data loss, that is not caused by our willful misconduct or gross negligence.

In no event will our total aggregate liability to you for any and all claims, losses, or damages arising from your order or use of our website exceed the total amount of money you actually paid to AH INTERIORS LIMITED for the specific order or service that gives rise to your claim. Certain jurisdictions do not allow the exclusion or limitation of implied warranties or consequential damages, so some parts of this liability limitation clause may not apply to you depending on your country of residence.

Nothing in these Terms will act to exclude or limit our liability for death or personal injury caused by our negligence, for fraudulent misrepresentation, or for any other type of liability that cannot be lawfully excluded under applicable mandatory consumer protection laws.

9. Modifications to These Terms

AH INTERIORS LIMITED reserves the right to periodically update, revise, or modify the provisions laid out in these Terms of Service, to reflect changes to our business operations, new website features we launch, updates to our product catalog, or new legal and regulatory requirements that we are required to comply with. When we make material changes to these Terms, we will update the “Effective Date” displayed at the top of this document, and post a prominent notification on the homepage of www.ahinteriorsltd.com for at least 14 consecutive days to notify all users of the upcoming revisions. For our registered account users, we will also send a direct notification email to your registered email address to inform you of the revised Terms. Your continued access to our website and placement of new orders after the effective date of the updated Terms will be considered as your full acceptance of all modified provisions.

10. Governing Law and Dispute Resolution

These Terms of Service, and any separate agreements whereby we provide you with our e-commerce services and home decor products, shall be governed by and construed in accordance with the laws of Ireland. Any disputes, claims, or disagreements arising out of or related to these Terms, your use of our website, or your purchased orders will first be resolved via good faith amicable negotiation between you and our AH INTERIORS LIMITED support team. If the dispute cannot be resolved via friendly negotiation within 30 days, you may submit the dispute to alternative online dispute resolution platforms approved by the European Commission, or file formal proceedings in the courts located in Dublin, Ireland.

If you have any questions, concerns, or inquiries about any clause outlined in these Terms of Service, you may contact our team at any time via [email protected], call our support hotline at +353 1 834 1182, or send a written notice to our registered business address at Allied Home Interiors, McKee Avenue, Finglas, Dublin 11, Ireland.