AH INTERIORS

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Refund and Returns Policy

Effective Date: 20 October 2026

Thank you for shopping the handpicked collection of unique cute small decor items, durable gentle-style home accents and new cozy decor pieces from AH INTERIORS LIMITED, the operator of our e-commerce website accessible at www.ahinteriorsltd.com. As a home decor brand built on the core belief that little pieces make home cozy, we design our returns and refund policies to keep our process fair, transparent, and fully aligned with EU consumer protection regulations, while upholding our strict policy that ‌we do not offer standalone “refund only” requests without the physical return of the purchased eligible items‌.

Our full contact details for all returns, exchange and policy related inquiries are as follows:

  • Company Name: AH INTERIORS LIMITED
  • Official Website: www.ahinteriorsltd.com
  • Contact Email: [email protected]
  • Registered Business Address: Allied Home Interiors, McKee Avenue, Finglas, Dublin 11, Ireland
  • Support Hotline: +353 1 834 1182

Our customer support team is available to assist you with all returns related questions from 9am to 6pm, Monday to Friday (Irish Standard Time), and we will respond to all your return submission queries within 2 working days of receipt.

1. Core Rule: No Standalone Refund-Only Requests

We explicitly emphasize that ‌we do not process any refund-only requests where customers do not return the physical products they have received‌. This policy applies to 100% of our regular orders for all small home decor items on our store. We do not offer partial or full cash refunds that are issued prior to us receiving, inspecting, and confirming the eligibility of the returned product at our Dublin warehouse. No exceptions will be made for this rule for any general customer requests, to ensure fairness for all our shoppers and to support our mission to keep our gentle-style, high quality home decor products reasonably priced for every home.

The only scenarios where we may issue a refund without the return of items are extremely rare, limited to cases where we confirm the delivered product is completely lost in transit after being marked as delivered, or where the returned item would pose an unavoidable health or safety risk to our warehouse teams, and we will notify you explicitly if such a scenario applies to your case.

2. Return Eligibility Criteria

To be eligible for a return of your AH INTERIORS LIMITED decor items, your request must meet all the following requirements:

  • You must submit your formal return request within 30 calendar days from the date that you received your order. This 30-day window starts counting from the day the courier marks your package as successfully delivered to your provided address.
  • The item you wish to return must be in its original, unused, resellable condition. All original packaging, tags, product labels and protective wrapping that came with your decor item must be intact and unremoved. Our curated small accent pieces must not show any signs of installation, placement for extended periods, scratches, stains, damage caused by misuse, or alterations made by the customer.
  • Custom made, personalized decor items that you ordered with custom engraved text, custom printed patterns or custom modified sizes are not eligible for return, except in cases where the product arrives with confirmed manufacturing defects or damage caused during shipping.
  • Items purchased during our final clearance, flash sale or promotional events marked as “non-returnable” on the product page cannot be returned for exchange, and are only eligible for full equal-value store credit if they arrive with confirmed quality defects.

3. Return Process Step-by-Step

  1. ‌Submit Your Return Request‌: Log into your registered user account on our website www.ahinteriorsltd.com, navigate to your completed order history, select the specific order and item you wish to return, and fill out our online return request form. If you do not have a registered account, you can send your return request to our support team at [email protected], with your order number, the full name on the order, and clear photos that show the current condition of the item you want to return.
  2. ‌Await Our Confirmation‌: Our support team will review your request within 2 working days, and send you a pre-paid return shipping label along with detailed return drop-off instructions, to the email address associated with your order. We will reject any unapproved returns that customers send back to our warehouse without prior formal confirmation from our team, and we will not process any refund or exchange for unapproved packages.
  3. ‌Ship Back The Item‌: Pack the item securely in its original packaging, attach the pre-paid shipping label we provide to the outside of the parcel, and drop off the package at the designated courier point we specify in our instructions. You will not need to pay any extra shipping fees for returning eligible items within the Republic of Ireland. For customers located outside Ireland in the European Economic Area, a flat rate return shipping fee of €4.99 will be deducted from your final refund amount, unless the return is caused by our shipping error or product manufacturing defect.
  4. ‌Item Inspection‌: Once our warehouse team receives your returned package, we will complete a full quality inspection of the item within 3 working days, to confirm it meets all our return eligibility criteria listed in Section 2 of this policy.
  5. ‌Process Your Exchange or Store Credit‌: After your returned item passes our inspection, we will not issue a direct standalone refund to your original payment method. You can choose either to exchange the item for another new decor piece of equal or higher value (you only need to pay the price difference if you select a higher value product), or to receive 100% of your original item purchase value added to your AH INTERIORS LIMITED account as non-expiring store credit, which you can use to shop any of our new cozy decor arrivals and curated home accent collections on our website at any time.

4. Damaged or Incorrect Orders

If you receive an order where the product arrives with obvious shipping damage, broken parts, or if we accidentally send you the wrong item that does not match what you ordered, please notify our support team within 7 calendar days of delivery, and send us clear photos of the outer shipping packaging, the shipping label, and the damaged or incorrect item. We will verify your submission within 2 working days, and you can choose to either arrange a free exchange for the correct undamaged item, or get full store credit equal to the full order value added to your account. Even for damaged or incorrect orders, we do not process standalone refund-only requests, you will only be required to return the damaged or incorrect item to us using the pre-paid label we provide before your exchange or store credit is issued.

5. Exceptions and Final Provisions

If you have any questions about our returns policy, need clarification on the eligibility of a specific item, or need help submitting a return request, you can reach our support team anytime via email at [email protected] or call us at +353 1 834 1182. This policy is designed to align with our brand ethos that small touches make every home warm, and to make sure we can keep offering our customers beautiful, personal-feeling, reasonably priced handpicked decor pieces for every cozy corner of your home. AH INTERIORS LIMITED reserves the right to update this returns policy occasionally, and all changes will be posted publicly on this page of www.ahinteriorsltd.com with an updated effective date.